retriFrequently Asked Questions

No. Each person may hold only one active account on retri. If we detect that you control multiple accounts, we will close all but one and may forfeit balances. Multiple accounts violate our terms and are used to circumvent account preferences or bonus terms. If you have forgotten your password or username, use the account recovery option on the login page rather than opening a new account. If you need to close your current account and open a fresh one, contact support first to ensure your previous account is fully closed and any balance is refunded.

To deposit via local payment, online payment, or e-wallet on retri, log in to your account and navigate to the Deposit section. Select your preferred e-wallet, enter the amount, and confirm. You will be redirected to the e-wallet app or website to authorize the payment. Once you approve the transaction in your e-wallet, the funds appear in your retri account within seconds to a few minutes. No additional fees are charged by retri; your e-wallet provider may apply their own terms. If the deposit does not arrive within subject to verification, check your e-wallet transaction history to confirm the payment was sent, then contact retri support with your transaction reference number.

To request deletion of your personal data from retri, contact our support team through your account dashboard or email our legal team at legal[at]retri[dot]net (replace [at] with @ and [dot] with.). Include your username and a clear statement that you request data deletion. We will acknowledge your request within 5 business days. Note that we may retain certain data for legal, tax, or anti-fraud purposes as required by law. We will explain any data we cannot delete and why. Deletion of your account does not automatically delete your data; you must submit a separate data-deletion request.

Our retri support team handles inquiries in English. We aim to respond to all support requests within 5 business days during standard business hours. If you submit a support ticket in another language, we will do our best to assist or direct you to resources in your language. For urgent issues—such as account access problems, suspected fraud, or payment errors—use the priority support channel in your account dashboard. Response times for priority issues may be faster than standard support.

Bonus offers on retri vary by promotion and are subject to terms that apply at the time of offer. Typical terms include a playthrough requirement (the number of times you must wager the bonus amount before withdrawal), game restrictions (certain games may not count toward playthrough), and an expiration date. We do not advertise fixed bonus amounts; instead, we describe offers as "an attractive welcome bonus" or "a promotional offer." Always read the full terms of any bonus before accepting it. If you have questions about a specific bonus, contact support with the promotion code or name.

retri does not charge fees on deposits or withdrawals. However, your payment provider—such as mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank (online payment, e-wallet, mobile banking, local payment)—may apply their own fees or charges. These fees are set by your payment provider, not by retri. When you initiate a withdrawal, we process it to your original payment method at no charge from retri. Withdrawal processing times vary: e-wallets typically complete within 1–24 hours, and bank transfers within 1–3 business days. Large withdrawals may require additional verification and may take longer.

Live-dealer tables on retri feature real dealers and real cards or wheels broadcast from multi-camera studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. You place wagers and see the outcome in real time. Slots are automated games with spinning reels and fixed paylines. You select your bet amount and spin; the outcome is determined by a random number generator. Live-dealer games offer interaction and transparency; slots offer faster gameplay and varied themes. Both are available on retri; choose based on your preference.

retri services are available only in jurisdictions where local law permits online gaming and sportsbook betting. We do not name specific jurisdictions as legal or illegal because gaming laws vary and change over time. Before accessing retri, you are responsible for verifying that our services are legal in your location. If you access retri from a jurisdiction where online gaming is prohibited, you do so at your own legal risk. We may restrict access from certain regions using geolocation and IP-blocking tools. If you believe you have been incorrectly blocked, contact support with details of your location.