retri Platform Privacy Notice

This page describes what we collect when you use retri and how we keep that data protected. We take your privacy seriously. Our data practices are transparent, and we comply with applicable data-protection regulations in all jurisdictions where we operate.

When you create an account on retri, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a wager on football markets like Liga 1 or live-dealer tables, we collect personal information. We use this data to verify your identity, process payments, prevent fraud, and comply with anti-money-laundering law.

We do not sell your data to advertisers or marketing firms. We do not share your information with third parties except as required by law or to process transactions on your behalf. You have rights over your data, including the right to access, correct, and delete information subject to legal obligations.

What Data We Collect at retri

We collect personal data in several categories. First, account information: your name, date of birth, email, phone number, and residential address. Second, payment information: details of your deposit and withdrawal transactions, the payment methods you use (DANA, e-wallet, mobile banking, etc.), and your bank account or e-wallet identifiers. Third, gameplay data: your bets, wagers, game history, and account balance.

When you verify your identity on retri, we may request government-issued ID, proof of address, or banking statements. We use these documents only to confirm your identity and then delete them from our live systems after verification is complete. We retain a record that verification occurred, but not the documents themselves.

We also collect technical data: your IP address, browser type, device type, and pages you visit on retri. We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and improve platform performance. You can disable cookies in your browser, though this may reduce functionality on retri.

How We Use Your retri Data

We use your data to provide retri services: processing deposits via local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers; crediting your account balance; settling bets on Liga 1, Piala AFF, Champions League, and other markets; and enabling live-dealer gameplay. We use your email and phone to send account notifications, withdrawal confirmations, and support messages.

We use your data to comply with legal requirements, including anti-money-laundering (AML) and know-your-customer (KYC) regulations. We verify your identity before allowing withdrawals and may re-verify periodically. During major events like Idul Fitri or Idul Adha, verification may take slightly longer due to higher volumes.

We use technical data to detect fraud, prevent account abuse, and improve retri's stability. Automated systems monitor for suspicious patterns—such as rapid account creation followed by large withdrawals, or bets inconsistent with typical user behavior. If we detect suspicious activity, we may freeze your account pending investigation.

Third-Party Data Processors on retri

We work with third parties to deliver retri services. Our payment processors (such as payment gateways for e-wallet, mobile banking, local payment, online payment, and bank transfers) receive your payment details to process deposits and withdrawals. These processors operate under strict data-protection agreements and use your data only to complete transactions.

We use identity-verification services to confirm your information during KYC. These vendors receive your name, date of birth, ID number, and address. They do not store your data permanently; they delete it after verification is complete or after a short retention period as contractually agreed.

Our servers may sit outside your jurisdiction. Data transfers are encrypted and secured. We comply with data-protection laws in all regions where we operate. If local law requires data to be stored locally, we arrange for local data centers or comply with data residency requirements.

Data Retention

We retain your retri account data while your account is active and for a period thereafter as required by law (typically 5–7 years for transaction records).

Data Security

We use encryption, firewalls, and access controls to protect your data. We conduct regular security audits and respond to threats promptly.

Cookies & Tracking

We use session cookies to keep you logged into retri and analytics cookies to understand how users interact with our platform.

Your Rights on retri

You have the right to access your personal data held by retri. Contact our support team with a data-access request, and we will provide a copy of your information in a portable format within 30 days. You have the right to correct inaccurate data—such as your phone number or residential address—by updating your account settings or contacting support.

You have the right to request deletion of your retri account and associated data, subject to legal holds. If you request account deletion, we remove your personal information from active systems but may retain transaction records as required by anti-money-laundering law. We do not charge for access, correction, or deletion requests.

If you believe we are misusing your data or violating your privacy rights, you may lodge a complaint with the data-protection authority in your jurisdiction. We investigate all complaints and respond within 30 days. If you are dissatisfied with our response, you have the right to escalate to regulatory authorities.

Our retri Data Breach Protocol

If we discover that your personal data has been compromised or accessed without authorization, we will notify you within 72 hours by email or phone. We will explain what data was affected, what steps we took to secure it, and what actions you should take to protect yourself.

We maintain cyber-insurance and incident-response procedures to minimize breach impact. We work with law enforcement and cybersecurity experts if a breach is serious. We report significant breaches to relevant data-protection authorities as required by law.

Changes to Our retri Privacy Policy

We may update this privacy notice periodically to reflect changes in our practices, technology, or law. We will post updates on this page and notify affected users by email if changes are material. Your continued use of retri after updates indicates acceptance of the revised privacy policy.

If you have questions about our retri privacy practices, data handling, or your rights, contact our support team through your account settings or email the address listed in our legal noticeFor questions about live-betting dataslot-game historyor withdrawal recordssupport can retrieve this information for you within 5 business days.